Questions, Standards & Blame
“There is luxury in self reproach. When we blame ourselves, we feel no one else has a right to blame us.” ~ Oscar Wilde
For those of you unfamiliar with Sondheim’s Into the Woods, there is a sequence where all the fairy tale characters in their make-believe world begin to blame each other for the tragedy of their current situation, which came about through a series of events and misadventures rooted in desire, foolishness, greed, innocence, innocence lost, guilt, vanity, unresolved issues, and lots of other human failings. It has been foremost in my mind while checking in on the Emerald issue.
If you’re not aware of the Emerald situation, a good-enough summary can be found HERE. For me, this summary is a bit too petting toward the Emerald team, but, well, there’s a lot of that going around. My chain of events goes like this:
A. Linden Lab failed to update their product in a way that met the needs of their user base.
B. A talented, but irresponsible segment of the user base created a third-party project for reasons unknown. This project became known as the Emerald Viewer.
C. Lots of people began to use Emerald, as it provided an improved user experience; few of these people knew anything about the team that created and maintained the project.
D. Questions began to arise regarding the reputation and integrity of the Emerald team and their motivations.
E. Despite there being lots of blogs and “news” about Emerald, no one in the blogosphere bothered to ask some point-blank “on the record” questions to the team (I personally sent two emails attempting to get an interview out of sheer frustration. They were never responded to, but then I don’t pretend to be a reporter or a talk show host so I’m sure I was easily ignored).
F. Despite there being no statement of ethics, obvious untruths in their blog posts, and several other low-grade warning signs, people with credibility spoke in support of Emerald and made it clear it was their viewer of choice.
G. The inevitable happened and a member (or members) of the Emerald team abused the trust of their users in a griefer prank. The prank, while not in itself very interesting or damaging, demonstrates a flagrant disregard for ethics, a lack of basic integrity and employed tactics which engaged an unwitting user base in ridiculously childish (and potentially criminal) behavior.
H. An Emerald team member that few people know from Adam posted an “I’ll fall on my sword even though I really don’t think I did anything wrong” non-apology apology; another Emerald member that few people know from Eve said she was stepping up to the plate to get everything under control. Then didn’t. Feel free to read the Emerald blog for more accurate step by step on this part.
I. Rabble, Rabble, Rabble.
J. Linden Lab issued their mock-outrage “we’ve taken care of this” farce statement while dogs and cats began living together (mass hysteria).
K. People began to issue “aww shucks, they’re just confused kids” type excuses for Emerald’s antics, others posted “we think it’s wrong, but everyone’s being so mean” type excuses, and others went the “they’re all a bunch of Nazis” direction. Because, you know, that’s how the interwebs work.
L. Linden Lab continues to fail to update their product in a way that meets the needs of their user base.
There is not enough facepalm in the world. Seriously.
The problem I have with this situation is that some people I like are on the insanely wrong side of this issue, and some people I find disgustingly vile are on the right side. So it’s frustrating. It’s like when you have to admit that the KKK is entitled to free speech. Yeah, it’s right, bt it makes you feel like you need a bath.
Yet, between all the hate-fueled “I told you so” mocking and the Eeyore “you guys are so mean” pouting, there is very little learning going on. It’s enough to make me climb a bell tower and take a hostage. Why? Because there are lessons here that are getting missed in the exchange and they are THE SAME FUCKING THINGS THAT HAVE BEEN GETTING MISSED ALL ALONG.
So, for next time, can we please review:
1. Linden Lab is not releasing a product that services the needs of their users. The buck stops there. If this isn’t where your bottom line on this issue rests, then you’re getting it wrong. Period.
2. If you think it’s shocking that some of the code monkeys working on Emerald had grief-genes, you’re an idiot. I assure you, every product on your computer right now likely had griefers or ex-griefers working on it. They just weren’t in charge, weren’t given a lot of power, or were good enough not to get caught. Save your outrage for the next episode of Real Housewives of New Jersey or something.
3. Third Party Viewers are a valuable tool, but they need to be investigated and held to task. Their project managers need to be interviewed and asked hard questions in a civil, responsible way — preferably by the people who claim to be delivering news to our community. If the names don’t mean anything to the average consumer, their reputation and integrity (or lack thereof) within the community needs to be made clear by anyone advocating the product.
4. When warning signs appear and then begin flashing in neon, YOU PAY ATTENTION and don’t just hem and haw and hope it all gets better. You certainly DO NOT put your name and/or reputation behind the mess unless you’re damn sure you’re right.
5. An active griefer is not going to behave just because you like them. Just because they haven’t griefed *you* doesn’t mean you can trust them not to behave like an idiot. Are griefers evil? No. Sometimes they’re even useful in a social way. But they’re generally irresponsible, juvenile and reckless on the fly. These are not the people you want in unchecked positions of responsibly in any format or project. You just don’t let an alcoholic tend bar, ffs.
6. You cannot cry about being deceived if you never did anything to educate yourself as a consumer. If you didn’t know about the Emerald team and used their product anyway, then just shut up and switch to Imprudence with the rest of us. Your right to bitch is exactly zero. Oh, and while you’re at it, check into the Imprudence team — don’t just switch to them blindly.
In the meantime, welcome to one of the big reasons the Second Life community continues to be bad-mouthed in technical and professional circles. When “he’s kind of a friend and I don’t think he’ll do anything bad” trumps obvious warning bells, when consumers bitch and moan but don’t educate themselves on their choices or advocate for their needs, when bloggers and journalists self-promote but don’t even try to get answers to hard questions, when “Ha ha ha you got what you deserved and I hope you all die” counts as a valid part of the general discourse — well, how can you take them seriously?
I’d really like it if we didn’t drive this self-hating cycle into the next race on the same tack. Pretty please? With sugar on top?
So stop crying “poor me,” quit making excuses for fuck-ups, back off blaming the branches and learn to identify the roots of a problem, refrain from engaging the hate-mongers, advocate and educate and just LEARN FROM THE FUCKING MISTAKES ALREADY so we don’t end up back in this same place. Ever. Again.
That is all.
